Does Alibaba offer free returns & exchanges?

What is Alibaba's return policy? Can you return merchandise both in store and in person? Can you return clearance items to Alibaba? Do I need a receipt to make a return to Alibaba? Does Alibaba offer store credit if I do not have a receipt? Can you return used merchandise to Alibaba?
Returns & exchanges policies rating: 3.0 - 1 ratings

Share your experience with Alibaba's returns & exchanges policies

0 answers +0 votes
As part of your review, please rate Alibaba's returns & exchanges policies:
Click a star to rate
Click a star to rate
Add answer Cancel
It looks like Alibaba may not offer free returns & exchanges. See 6,421 brands that do offer free returns & exchanges.
Knoji Staff
138
Posted Dec 5, 2018

We researched this, and it does not look like Alibaba offers free returns currently. You will find the most current information on Alibaba's returns and exchanges policy on this page.

Please check out their homepage for more information on returning items.

Learn more at alibaba.com.

Shopping tip: (December 11, 2018): Use promo code AEB15NOV172 to save 25% off at alibaba.com — redeem it here. You can also view more Alibaba promo codes.

Amazon.com is also offering discounts on select Alibaba items on their website.

Update: we've found 10 more china wholesale stores that currently offer free returns & exchanges and 400 online services that are offering free returns & exchanges . You can also view all 6,421 stores that offer free returns & exchanges across all categories.

This user rated Alibaba's returns & exchanges policies: 3.0
Upvote
Not helpful
Rated 4.0 - 17 reviews

About Alibaba

Alibaba is a major china wholesale stores company operating the e-commerce site alibaba.com. Alibaba sells its products and services in the china wholesale stores vertical, offering discounts and promo codes to its customers infrequently. Alibaba has good ratings among shoppers on Knoji, with 17 ratings and an average rating of 4.0 stars. Alibaba scores well compared to other brands in the china wholesale stores industry, providing 8 e-commerce features to better serve its customers.

Alibaba's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Alibaba may not offer free returns & exchanges currently. Read full answer >>
International Shipping:
Maybe
It appears that Alibaba may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Alibaba accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Maybe
It appears that Alibaba may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Alibaba may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Alibaba may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that Alibaba may not offer promo codes currently. Read full answer >>
Black Friday Ad:
Yes
Alibaba offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Alibaba may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Alibaba may not offer military discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Alibaba may not offer senior discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Alibaba offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Alibaba may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Alibaba offers gift cards and discounted gift cards during special promotional events. Find gift cards for Alibaba. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Customer Reviews:
Maybe
It appears that Alibaba may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Alibaba may not offer social media pages currently. Read full answer >>
Financing Options
Afterpay Financing:
Maybe
It appears that Alibaba may not accept Afterpay financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Alibaba offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Alibaba may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Alibaba offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features